Shipping

ORDER PROCESSING

Thank you for supporting our small business! Please review our shipping policy below:

Our jewellery pieces are carefully handmade and require a processing time of approximately 1-3 weeks, depending on the volume of orders. This allows us to create your item(s) with attention to detail and ensure the highest level of quality. We greatly appreciate your patience and understanding!

Please note that fulfilment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed. 

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email.

ORDER CHANGES, CANCELLATIONS & REFUNDS

All Sales Are Final. No refunds, returns, or exchanges.

However, if you do encounter any issue with your order, including but not limited to receiving the wrong item(s), damaged item(s), or missing item(s), please contact us at hello@ewajewellery.com within 7 days of receiving your order.

Please include your order number and a clear description of the issue you are facing.

Please also provide photos of your issue if applicable. We will assist you and work to resolve the issue to the best of our ability.

Please note that our return policy is subject to change without prior notice.

CUSTOMS, DUTIES, INTERNATIONAL TAXES

Ewa jewellery is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

These costs may vary from country to country.

INCORRECT SHIPPING ADDRESS

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact hello@ewajewellery.com with your name and order number. Please note that once your order is processed and shipped, we will not be able to make any adjustment or redirect it.

RETURNED ORDERS DUE TO INCORRECT ADDRESS

Please contact hello@ewajewellery.com with your name and order number if you believe your package has been returned to us. If you would like your order reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be cancelled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

LOST PACKAGES

Ewa jewellery is not responsible for packages that may become lost in transit. We are responsible for your package only up until the point it is picked up by the mail carrier.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact the mail carrier to submit a claim.